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1Shelly's avatar
1Shelly
Helpful | Level 6
8 years ago
Solved

Dropbox Files not accessible on PC but are on android phone

I opened Dropbox today on my laptop and this is all I can see:

Clicking on the boxes does nothing & if I select another category on the left I don't even see this, however I can see the file list as usual and access the files on my Samsung Galaxy 3 phone. My Samsung laptop is Windows 10. I accessed files yesterday and had no problems. I have deleted cookies, tried a restart, tried to log out and log back into the app. Any suggestions?

Mobile
Setting up the apps
  • 1Shelly's avatar
    1Shelly
    8 years ago
    In the end I added the Dropbox website as a trusted site in both Chrome & IE and that worked!

5 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    Clear your browsing history and try again.
  • 1Shelly's avatar
    1Shelly
    Helpful | Level 6
    8 years ago
    Thanks for the suggestion, unfortunately, that did not work either. I have also tried both Chrome & IE with the same results. I also cannot find a way to log off Dropbox on my PC. Hesitant to log off via the phone as I don't want to lose all access.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    The option to sign out of your account in a browser is available by clicking your avatar. In your screenshot above, that would be the grey circle in the upper right corner.

    I can say with almost absolute certainty that this is just a browser related issue. It has happened in the past, especially with Chrome, and usually clearing the browsing history resolves it. It could also be an extension/addon that's blocking the page from loading, or even an over zealous antivirus package that's blocking part of Dropbox.

    If that doesn't help you resolve it, then you'll need to contact Support so they can assist you.

    Open your ticket here: https://dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).
  • 1Shelly's avatar
    1Shelly
    Helpful | Level 6
    8 years ago
    Thanks so much! I will try a few more things before going to support, but really appreciate having that contact info.
  • 1Shelly's avatar
    1Shelly
    Helpful | Level 6
    8 years ago
    In the end I added the Dropbox website as a trusted site in both Chrome & IE and that worked!

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