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Dropbox Passwords has disappeared from Safari and Chrome

Dropbox Passwords has disappeared from Safari and Chrome

johnshansen
Helpful | Level 6
Go to solution

I installer Dropbox manager on my new M1 Max MacBook Yesterday with no problems.

Today its disappeared iin Saqfari and also the poolbar icon in Crome.

 

Tried to reinstallering (inscluding reinstalling Dropbox) with no success.

 

Clicking the button in the desktop app have no effect.

 

PLEASE HELP! Password manager betons your most important app, and now I'm stuck...

1 Accepted Solution

Accepted Solutions

johnshansen
Helpful | Level 6
Go to solution

in the end Re-installing OS (repair) (half a day old machine!) solved it 

View solution in original post

17 Replies 17

Hannah
Dropbox Staff
Go to solution
Hey @johnshansen, thanks for bringing this to our attention.

If you haven't already, can you please restart your computer and check again?

After restarting, if it's still not there, can you also try reinstalling it?

Let me know how it goes.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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johnshansen
Helpful | Level 6
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Reporting a problem almost all people have resterted as you suggest - why not go into trying to solve the issue?

mcmart1000
Explorer | Level 4
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I'm also having massive issues - support is literally useless and just tell you to restart machine. All my db passwords apps are asking for approval on another device, which is no help. 

 

It's a horrible password manager to be honest and I'm ditching it if it's this much hassle

johnshansen
Helpful | Level 6
Go to solution

in the end Re-installing OS (repair) (half a day old machine!) solved it 

johnshansen
Helpful | Level 6
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Now a couple of days later the Dropbox Password Manager have disappeared in Safari.

Repairing/reinstalling macOS Monterey did not fix it this time.

 

Have to find another solution as lack of password manager is quite impossible for me.

Walter
Dropbox Staff
Go to solution
Hey @johnshansen - sorry to hear you're having issues with this.

Could you please let me know if you see the Passwords extension listed in your browser's extensions?

If not, you can try downloading it anew from this page

Let me know how it goes. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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johnshansen
Helpful | Level 6
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I don't see it in the browser extensions

Redownloaded with no effect. - Clicking the button in the app does nothing.

johnshansen
Helpful | Level 6
Go to solution

BUT the "solution" did not last - Password Manager gone again!!!  (I'l give it 48 hours ...)

Walter
Dropbox Staff
Go to solution
Thanks for keeping me in the loop @johnshansen - much appreciated.

Would it be OK if I send you an email to investigate this internally?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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