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Re: Dropbox app running slow on Samsung S21 Android 13

Dropbox app running slow on Samsung S21 Android 13

Sadsyndrome
Explorer | Level 3
hello. I am a long time user of basic DB. has been brilliant, easy to use and very quick. Last couple of days it is running like a dog. e.g Click on a folder takes 25secs to display, if at all, or click on Home tab get square with blue lines like "hanging", or click on xlsx file and doesn't open. I do use KeePass db on dropbox and recently upgraded that. However I reinstalled both DB And KP but problem still persists. To be honest it almost looks like a network problem but the phone works fine on everything else including the obligatory speed test. Any one have any ideas?
13 Replies 13

Sadsyndrome
Explorer | Level 3
Thank YOU for your time:)

on my SamsungS21 Android 13/One UI 5.1/Dropbox 370.2.2

On my ipad (same wifi network) the issue is not apparent that has a really old version of DB (302.2)

Megan
Dropbox Staff

Hm, would you mind if I was to send you an email, in order for us to have a closer look into this @Sadsyndrome


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sadsyndrome
Explorer | Level 3

Sure, but I am only a non-paying Dropbox user.

 

Jay
Dropbox Staff

Hi @Sadsyndrome, I've sent you an email, please could you reply to it as soon as possible.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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