cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New message notifications will not go away

New message notifications will not go away

JGersh
Helpful | Level 5
Go to solution

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no way to delete the messages ? Using app on new iPad Pro. 

529DB0B9-0B1C-450B-8ADD-628521D85372.jpeg

1 Accepted Solution

Accepted Solutions

Monty3
Helpful | Level 5
Go to solution
I ended up removing App from iPhone and reloaded it. Bit of a faff but worked

View solution in original post

62 Replies 62

Jay
Dropbox Staff
Go to solution

Hi @JGersh, thanks for bringing this to our attention.

 

Are you able to tap the notifications individually to mark them as read on the device?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

JGersh
Helpful | Level 5
Go to solution

When I directly click on any of the “unread” messages it opens the message and allows me to do nothing else.  It does not change it to read or allow me to delete.  At the main message window when I click on the three dots and try to “mark all as read” nothing happens. 

Jay
Dropbox Staff
Go to solution

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

amcoffice
Collaborator | Level 9
Go to solution

In Dropbox iPhone app, I have a red circle with a 1 in it on the home page house icon and on the notifications bell icon.

(I used to have one on the icon app on my iPhone home screen, but I got so sick of looking at it without being able to clear it that I turned off badge notifications.)

I have three messages on the DB iPhone that show as unread not matter what I do to "read" them - either by trying to open them or using the "mark all as read" option.

(Curious why the red circle has a 1 when there are 3 unread messages.)

On my DB desktop app, I do not have a red-circle anywhere , and all three of those same messages show as read.

Help please - I'd like to finally clear this irritating and meaningless red circle.

Thanks,

Judith

P.S. Screenshots and a screen recording available upon request.

Doc5e11
New member | Level 2
Go to solution
Im having this same issue!

Hannah
Dropbox Staff
Go to solution

Hey @amcoffice, thanks for bringing this to our attention.

 

Can you open the Dropbox app, tap on "account", then on the gear icon, then on "clear cache", to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Monty3
Helpful | Level 5
Go to solution
I have the same issue as of yesterday. Red circle shows 3 unread notifications but there are several notifications showing as unread. Following suggestion on clearing cache does not work. Any other ideas? Thanks

Hannah
Dropbox Staff
Go to solution

Hey @Doc5e11 and @Monty3, thanks for letting us know about this.

 

Have you tried uninstalling the app, restarting your device and then reinstalling it, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

amcoffice
Collaborator | Level 9
Go to solution

Stuck notification red circle cleared after I uninstalled and reinstalled the iPhone app - hopefully that's not a recurring issue.

Thank you.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    LDale Explorer | Level 4
  • User avatar
    Walter Dropbox Staff
  • User avatar
    dmarie26 Explorer | Level 4
  • User avatar
    help4access New member | Level 2
What do Dropbox user levels mean?