Dropbox freezes on Realme 11 pro, after logging in

[Sergo44]

Hello. I have a new realme 11 pro, and dropbox freeze after login. Look video https://youtu.be/B2GRbKj2Q10?si=VFZOgLUmOlCYv-i0

[Mark]

What OS is it using? 

What version of Dropbox?

[Sergo44]

Phone - Realme 11 Pro, Android 13, stock, all updated. Dropbox - latest from Google Play

[Nancy]

Hey @Sergo44! Have you tried reinstalling the app? 

Also, if you have time before it freezes, can you try clearing its cache, and then reinstalling?

Let me know how that goes.

[Sergo44]

Hello! Yes, ofcouse I clear cache and try to reinstall app more than one time. I Make bug report it develop section and found some loop

...
time="2024-02-22 23:41:48" type=ACTIVITY_PAUSED package=com.dropbox.android class=com.dropbox.android.activity.payment.PaymentSelectorActivity instanceId=170669077 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
time="2024-02-22 23:41:48" type=ACTIVITY_RESUMED package=com.dropbox.android class=com.dropbox.android.activity.DbxMainActivity instanceId=242089612 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
time="2024-02-22 23:41:48" type=ACTIVITY_PAUSED package=com.dropbox.android class=com.dropbox.android.activity.DbxMainActivity instanceId=242089612 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0
time="2024-02-22 23:41:48" type=ACTIVITY_RESUMED package=com.dropbox.android class=com.dropbox.android.activity.payment.PaymentSelectorActivity instanceId=102980402 taskRootPackage=com.dropbox.android taskRootClass=com.dropbox.android.activity.DbxMainActivity flags=0x0

...

Full bug report here attached

[Sergo44]

Today I capture screen in English, and make a bug report (on screen)
Video: https://youtu.be/cMQKUoXLUaU?si=2tAc52b1VCa_xN-o
Bug report: https://www.dropbox.com/scl/fi/7lnjsto5ijvuxf21ysvq3/bugreport-RMX3771RU-SP1A.210812.016-2024-02-23-...

[Walter · Accepted solution]

Hey @Sergo44 - sorry to jump in here, but could you try completely uninstalling the app from your device and re-installing it anew?

If you're on the Basic plan, make sure that you're not connecting more than 3 devices to your account as you might hit your account's device limit. 

Should the issue persist, please send us a screenshot of the error or the last screen you can get to.

Thanks so much! 

[Sergo44]

Thanks, I disconnect old phone, clear app cache and it solved the problem https://youtu.be/fmhyrPR1qHs?si=ClyczJYqSUtjkgpk

[Walter]

Glad to heat it's sorted and thanks for keeping us in the loop too @Sergo44 

See you around the Community and have a lovely weekend!