Dropbox is not syncing and I also can't uninstall the program

[michihf]

Hei there,

i don't know anymore what to do.

My Dropbox is not synching anymore and also i can't find it in the windows search, but it shows up as a programme.

If i want to install newest version it says it's not available.

If i try to deinstall it says its not working.

anybody can help me?

[Nancy]

I’m sorry to hear about this issue, @michihf. 

If I get this right, the small Dropbox icon doesn’t show in your system tray at the bottom, correct? 

Can you please send over a screenshot of what you see when trying to remove the Dropbox app from your computer? 

That’ll help me assist you further.

[michihf]

Hello Nancy.

Yes exactly, the Icon is not there and even if i search dropbox is not showing up.

wanted to make a new installation also failing. here the screenshot (is german sorry, says deinstallation failed)

[Jay]

Hi @michihf, does installing the new app directly help with this matter?

[michihf]

Hi Jay,

Tried that too, then i get attached message (Installation failed, Installationprogramme was not able to be started)

[Jay]

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?