cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox ICON in Dock Mac Ventura is now just a plain blue folder

Dropbox ICON in Dock Mac Ventura is now just a plain blue folder

michaeledwardmarks
New member | Level 2

All of a sudden in the dock (next to downloads folder etc) the dropbox folder is just showing as a plain blue regular mac folder.

 
 

Screenshot 2022-12-13 at 10.54.45.png

 

 

It still looks correct in Finder

 

Screenshot 2022-12-13 at 10.54.55.png

And also in Get Info

 

Screenshot 2022-12-13 at 10.55.29.png

I have tried uninstalling and reinstalling but it just put a 'plain' folder back into the Dock. Any suggestions?

 

 

 

6 Replies 6

Hannah
Dropbox Staff

Hey @michaeledwardmarks, thanks for bringing this to our attention.

 

Is this the Dropbox icon on your Dock, or some sort of shortcut to the Dropbox folder?

 

Also, what is the sync status and version of the Dropbox app?

 

You can see that by hovering over the Dropbox icon in your menu bar.

 

And did you receive a notification to update the app to the Dropbox for Mac version, before this happened?

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

szegedi1dav801
New member | Level 2

Running version 165.3.4275 on Ventura, I have the same issue. With earlier versions, you had a dropbox-logoed folder icon on the dock, when you pinned the dropbox folder there, now it is just a plain folder icon.

Jay
Dropbox Staff

Hi @David S.307, does this affect the function of the Dropbox folder in any way, or is it only a visual difference?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

szegedi1dav801
New member | Level 2

only visual, but it was nice to know with only a glance, which folder is dropbox

Chris S.74
Helpful | Level 6

I am having the same problem. I think it's related to Dropbox moving the folder to /users/[username]/Library/CloudStorage. When I look at the Get Info for the folder, the icon appears correctly at the top, but isn't shown in the folder display below.

Screenshot 2023-02-24 at 08.48.33.png

I'm having the same problem with the Box icon, in the same location.

Emmet
Community Manager

We've filed the issue with Apple (since it's affecting other providers as well) and we're waiting to hear back from them on a timeline for a fix.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Emmet Community Manager
  • User avatar
    Chris S.74 Helpful | Level 6
  • User avatar
    szegedi1dav801 New member | Level 2
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?