Dropbox not working on new Android phone

[Jugoslav]

Hello, I just switched to second phone after first one didn't support DropBox now another new phone does not opening DropBox app. 
This is what is happened on both phones, after installation of DropBox app, and fill up user and pass app start process of login and than phone start to blinking around 20sec and return to main screen, a put down DropBox app. I received after that email security notification about login which is mean I'm logged in somehow but my phone is not. After that when I try to open DropBox app then screen is just blue for 10sec and again app is turned off. As I can see this is not only my problem, already bunch of people left 1 star review on google store for the same reason. It's sad how we got to the point where such a good app can't even run anymore on android phone, -10 stars for engineering in DropBox team.  

[Jugoslav]

Since I'm switched to new Android phone, not even last generation, my Drop Box app stop working. Can't login anymore.

[Megan]

Hi @Jugoslav, welcome to our Community! 

Do you get any specific errors when trying to access the mobile app on your phone? 

Let me know if you're able to log into your account on the web too. 

Keep me posted, and we'll take it from there.

[Jugoslav]

Mobile app doesn't working that is the issue. 

[Rich]

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@Jugoslav wrote:

... can't even run anymore on android phone

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Still running just fine on my Samsung Galaxy. What version of Android are you running, and what's the version of your Dropbox app?

[Jugoslav]

Still not running on my device. It was running last time 3 weeks ago, on same device, Android 12, Dropbox is last version just downloaded.
It is not problem to running on devices which already have account and started earlier, problem is with new installations, that is what is not compatible any more.  

[Hannah]

Hey @Jugoslav, are you currently on a free Dropbox Basic account?

If so, you can only have up to 3 devices connected to it.

Is it possible that you already have 3? If you do, you won't be able to connect a new one. 

You'll need to delete one from the devices section in your account settings, to be able to connect your new phone.

I hope this helps!