Dropbox permissions error on install on MacOS Monterey

[snibbe]

I'm having the same problem others are re-installing on Monterey after a disk wipe and restore from time machine. Here's the dump. Can you advise what to do? I've tried the "advanced re-install" and also setting the permissions in Settings, but am still having the problem.

Thank you!

bn.BUILD_KEY: Dropbox

bn.VERSION: 138.4.2392

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: ce202acf-c669-5b82-9f09-136f4627e054

pid: 3688

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/snibbe'

appdata: '/Users/snibbe/.dropbox/instance1'

         real_path='/Users/snibbe/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/snibbe/Dropbox (Personal)'

              real_path='/Users/snibbe/Dropbox (Personal)'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'

         real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 832, in wrapper

  File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 313, in _wrapped

  File "dropbox/client/main.pyc", line 6170, in _init_components_for_account

  File "dropbox/client/main.pyc", line 6094, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked

  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__

  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

[Jay]

Hi @snibbe, thanks for bringing this to our attention.

Could you try these steps on your machine to see if they help?

Keep me updated with any progress!

[snibbe]

I just followed these instructions, but Dropbox returns an error again:

bn.BUILD_KEY: Dropbox

bn.VERSION: 138.4.2392

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: ce202acf-c669-5b82-9f09-136f4627e054

pid: 40042

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/snibbe'

appdata: '/Users/snibbe/.dropbox/instance1'

         real_path='/Users/snibbe/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/snibbe/Dropbox (Personal)'

              real_path='/Users/snibbe/Dropbox (Personal)'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'

         real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 832, in wrapper

  File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 313, in _wrapped

  File "dropbox/client/main.pyc", line 6170, in _init_components_for_account

  File "dropbox/client/main.pyc", line 6094, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked

  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__

  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

[snibbe · Accepted solution]

I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

[Megan]

Awesome news, @snibbe! 

If you need anything else, we'll be one post away.

Enjoy the rest of your week, and have a happy 2022! 💫

[lorcott]

Need some help...Unfortunately DROPBOX SUPPORT is non-existent. Been running Dropbox app on iMac for years with suitable updates. Yesterday, my app appeared to be corrupt. I deleted it and tried to reinstall. Trying both simple and advanced reinstalls, I get a permissions error that stumps me. I rely on Dropbox for my business and I'm fairly computer literate. I don't want to break the link between my computer and the cloud, but I suspect the problem is an orphan file in my library. Anyone help PLEASE!!!!!

[lorcott]

I think I need to do the same. Please walk me thru the steps of deleting dropbox folder and then restoring it. Makes me nervous. Don't want to delete my cloud files.

[Walter]

Hey @lorcott, sorry to hear you're having issues with this.

Could you please send us the whole error log from the message you get so that we can have a better look into this?

Thanks!

[lorcott]

So I had my tech guy take a look. He deleted some "hidden" config files and the install went smoothly after that. Really good to know that there's a knowledgeable community out there for Dropbox. Totally disgusted in their internal support team. Ran me around in circles for two days.

Thanks Walter.

s

[Walter]

Thanks for your feedback and also thanks for keeping me in the loop @lorcott -  I'm happy to hear it's sorted now. 

Let us know if anything else comes up!