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Dropbox permissions error on install on MacOS Monterey

Dropbox permissions error on install on MacOS Monterey

snibbe
Helpful | Level 5
Go to solution

I'm having the same problem others are re-installing on Monterey after a disk wipe and restore from time machine. Here's the dump. Can you advise what to do? I've tried the "advanced re-install" and also setting the permissions in Settings, but am still having the problem.

Thank you!

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: ce202acf-c669-5b82-9f09-136f4627e054
pid: 3688
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/snibbe'
appdata: '/Users/snibbe/.dropbox/instance1'
         real_path='/Users/snibbe/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/snibbe/Dropbox (Personal)'
              real_path='/Users/snibbe/Dropbox (Personal)'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
         real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 832, in wrapper
  File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6094, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

1 Accepted Solution

Accepted Solutions

snibbe
Helpful | Level 5
Go to solution

I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

View solution in original post

19 Replies 19

Jay
Dropbox Staff
Go to solution
Hi @snibbe, thanks for bringing this to our attention.

Could you try these steps on your machine to see if they help?

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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snibbe
Helpful | Level 5
Go to solution

I just followed these instructions, but Dropbox returns an error again:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: ce202acf-c669-5b82-9f09-136f4627e054
pid: 40042
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='snibbe', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Scott Snibbe', pw_dir='/Users/snibbe', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'snibbe', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/snibbe'
appdata: '/Users/snibbe/.dropbox/instance1'
         real_path='/Users/snibbe/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/snibbe/Dropbox (Personal)'
              real_path='/Users/snibbe/Dropbox (Personal)'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
         real_path='/private/var/folders/2p/xtwtdbs97n7_0mbdrs7mv_z40000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 832, in wrapper
  File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6094, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Opening dst |>> open syscall |>> Permission denied"

 

snibbe
Helpful | Level 5
Go to solution

I deleted my dropbox folder and re-sync'd and now it works! I think the problem was that I had a custom name on the dropbox folder: Dropbox (Personal)

Megan
Dropbox Staff
Go to solution

Awesome news, @snibbe

If you need anything else, we'll be one post away.

Enjoy the rest of your week, and have a happy 2022! 💫


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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lorcott
Explorer | Level 4
Go to solution

Need some help...Unfortunately DROPBOX SUPPORT is non-existent. Been running Dropbox app on iMac for years with suitable updates. Yesterday, my app appeared to be corrupt. I deleted it and tried to reinstall. Trying both simple and advanced reinstalls, I get a permissions error that stumps me. I rely on Dropbox for my business and I'm fairly computer literate. I don't want to break the link between my computer and the cloud, but I suspect the problem is an orphan file in my library. Anyone help PLEASE!!!!!

lorcott
Explorer | Level 4
Go to solution

I think I need to do the same. Please walk me thru the steps of deleting dropbox folder and then restoring it. Makes me nervous. Don't want to delete my cloud files.

Walter
Dropbox Staff
Go to solution

Hey @lorcott, sorry to hear you're having issues with this.

 

Could you please send us the whole error log from the message you get so that we can have a better look into this?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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lorcott
Explorer | Level 4
Go to solution

So I had my tech guy take a look. He deleted some "hidden" config files and the install went smoothly after that. Really good to know that there's a knowledgeable community out there for Dropbox. Totally disgusted in their internal support team. Ran me around in circles for two days.

 

Thanks Walter.

 

s

 

Walter
Dropbox Staff
Go to solution

Thanks for your feedback and also thanks for keeping me in the loop @lorcott -  I'm happy to hear it's sorted now. 

 

Let us know if anything else comes up!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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