Dropbox permissions error

[davdlukinuk]

Help

I changed a user account in Windows 10 and Dropbox is looking for this file that doesn't exist.  Its my error but I can't seem to find the correct permissions to either overwrite the name or delete the wrong user file.

I have unlinked the computer but I can't get rid of the dropbox information and its looking for the old directory.

David

[Tom H. · Accepted solution]

@davdlukinuk

When you change a user name etc. its necessary to do an advanced reinstall becuase of old files remaining in place. Take note of this help topic and I would encourage you to read it a few times before attempting it. Specifically the portions about selective sync and upon the re install locating the Dropbox folder, if you moved it from the default location. 

https://www.dropbox.com/help/desktop-web/advanced-reinstall

----

If this has helped you, please Kudo this post.
If it has solved your issue please ✓  Accept as Solution.

[Jay]

If the advanced reinstall doesn’t work, let us know if got any errors so we can help further!

[davdlukinuk · Accepted solution]

hi

I had to delete remaining files in the registry for Dropbox.  When it was re-installing, it would try to write to the old location and would not go past.  Eliminating all dropbox files allowed it to install correctly.  Old issues were elminated.

[Jay]

Good to hear that it's working for you! Have a great evening. 

[This thread is now closed. If you have a similar or new question, you can ask here.]