Dropbox says no internet connection when trying to sign in to the Android mobile app

[RiaT]

I am trying to sign into Dropbox on my new Samsung phone.

Dropbox states “you need an internet connection to upgrade your account” when trying to sign on my new phone.  BUT I HAVE!

I am not trying to upgrade, just signing in.

I have uninstalled Dropbox on my old phone.

[Hannah]

Hey @RiaT, thanks for bringing this to our attention.

Are you seeing the same behavior both on WiFi and mobile data?

Which version of the Dropbox app and Android are you using?

Thanks in advance!

[RiaT]

Hello,

Just tried Data only, it's the same.

Andoid 13

Dropbox v. 358.2.4

[RiaT]

Sorry, Android 14

After filling in my email address and password I get as far as filling in the security code and then the “you need an internet connection to upgrade your account” pops up.

[Hannah]

Thanks for the additional info, @RiaT.

Have you tried uninstalling the app, restarting the device and then reinstalling it, to see if it helps?

[RiaT]

Yes, I have tried several times uninstalling the app, restarting the device and then reinstalling it.

Installing it from google play and also from the Dropbox website on my computer.

I don't understand why it lets me fill in the security code and then crashes.

[Hannah]

It is strange indeed.

Can you send us a screenshot of the error, @RiaT?

Also, can you confirm that you have at least 500mb of space available on the device itself (not your Dropbox space)?

[RiaT]

I have a new phone with 256GB with 50GB taken up.

[Megan · Accepted solution]

Hey @RiaT, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have less than 3 devices linked to your account already?

[RiaT]

Hello,

Just checked how many devices I have connected.

Looks like I forgot to unlink my old phone 🙈🙈 Silly me 😂

Everything is working now 😁

Thank you for ypour help 👍