cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox search not working on Android and iPad OS apps

Dropbox search not working on Android and iPad OS apps

Wisdom Moon
Explorer | Level 4
Go to solution

Hi everyone!

I wonder if you can help me - in the past week, I no longer get search results from using the Dropbox app on both my android phone (app version 302.2.2) and iPad OS (app version also 302.2.2). Is anyone else having a problem? Because it affects both apps on two different platforms, I thought it might be a problem with the Dropbox servers. As you might imagine, it's quite limiting.

I've also just checked on the web version, and search doesn't work there either.

 

Thanks in advance for any help you might be able to offer.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @Wisdom Moon, thanks for bringing this to our attention.

 

I've just tested this on my devices and everything seems to work okay on my end.

 

Have you tried to clear the app's cache from the settings, to see if that helps?

 

Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are getting a "no results" message?

 

Or is the page (both on the mobile app and online) just blank?

 

Keep me posted and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

4 Replies 4

Hannah
Dropbox Staff
Go to solution

Hey @Wisdom Moon, thanks for bringing this to our attention.

 

I've just tested this on my devices and everything seems to work okay on my end.

 

Have you tried to clear the app's cache from the settings, to see if that helps?

 

Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are getting a "no results" message?

 

Or is the page (both on the mobile app and online) just blank?

 

Keep me posted and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Wisdom Moon
Explorer | Level 4
Go to solution

Hi Hannah,

Thanks for your prompt reply, I cleared the cache on both apps and it's working again now.

 

Thanks for your help, I'm happy that it's working again. 

Hannah
Dropbox Staff
Go to solution

Happy to hear that, @Wisdom Moon!

 

If need anything else, make sure to let us know.

 

Have a wonderful week ahead!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ivo rakcevic
New member | Level 2
Go to solution
Dear all,

I was searching for a solution trough this blog and only this topic seems the nearest solution what I’m searching. The difference is the search option in the iOS application while I want to save a file, I must go every time trough all the folders. It would be helpful to have a search function just to speed up sometimes the saving trough the app.
Thanks in advance and my apologies if I could not find an exact topic.
Ivo
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    ivo rakcevic New member | Level 2
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Wisdom Moon Explorer | Level 4
What do Dropbox user levels mean?