Dropbox unexpectedly quit on macos 12.1

[maynaus]

I reinstall dropbox, restart, disable anti virus and still dropbox crash after 5 seconds with this error.

What else can I do ?

[rmatdrop]

@Megan @Hannah @WalterD 

My issue is still outstanding, and support lacking on all fronts. I asked already multiple times to be put on the phone with a human. 

Emails back and forth days and often weeks apart are bringing me nowhere. You can see the thread on the ticket. 

After several emails and people since my original post here, and after disabling CISCO, I was asked to install dropbox from a link. It failed to install; I sent the screenshot of the error, and I was told that the screenshot was sent to the eng to assess. Days went by, and I had to write again. Instead of having a solution from the eng, I was asked if I was able to install dropbox successfully after that error. 

The last email is the tipping point. The issue of the apps not able to access files unless they are made offline is a year old! Yet, from the last email received Tony thinks is a new issue!!!! 

I even shared *out of desperation* logs from the system at the time of the error and Tony said he had shared them with the ENG. 

Clearly, ENG did not do much with it as the emails that are coming days and weeks apart are just repeating the same things. Missing what was done already and not offering any real solution. Hence, I am starting to wonder if the engineers even exist and if this Tony is a human or rather a very badly trained AI assistant!

I need help! 

[Hannah]

Hey @rmatdrop, sorry to see you're still having trouble with this.

The thing here is that you're already in contact with the team that specializes in these kinds of issues, so there's not much more we can suggest on our end.

I would definitely advise you to respond to Tony, though, and explain to them what the issue is exactly, so that they can assist you accordingly.

We've passed your feedback along to them as well.

[rmatdrop]

@Hannah  I need a manager/supervisor phone number. Please share it via my private email. This is not ok and it is certainly not the dropbox service I once knew. I cannot wait for ridiculous emails, I need someone on the phone to discuss the issue, troubleshoot and get it resolved. Thanks 

[brewcrew5]

I'm having the exact same issue and have gone through all the steps to resolve. My Dropbox hasn't synched since January with no resolution. Did it ever get resolved with you?

[rmatdrop]

@brewcrew5 sorry to hear. I did not gain much from their technical support. An endless back-and-forth of emails leading nowhere. But last week I received an email and also a message popped up under the Dropbox icon in the menu bar saying that a new Mac version of Dropbox was rolled out. 

Check this page out

https://help.dropbox.com/installs/macos-support-for-expected-changes

I did a lot of troubleshooting myself as the technical folks did not really help - here is what helped 

1) stopping the crashing of the dropbox library - removed CISCO connect 

2) unable to open linked files found online only in Adobe apps - installed the new Dropbox MAC version 

I am monitoring now and cannot really call it a success - as I am still unable to open my photo library with iphoto

Hope this helps- 

[brewcrew5]

Thank you so much - really appreciate your help. I have CISCO on my machine, too and will remove. In the meantime, I’m backing everything up to my external drive and also copying everything to iCloud. I will likely cancel my Dropbox subscription. I couldn’t get much help from them either.