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Dropbox website is extremely slow when accessing or uploading files

Dropbox website is extremely slow when accessing or uploading files

Incognitii
Explorer | Level 3

Hey, guys.

Long-time Dropbox user, but perhaps not for very much longer.  Every time I try to go to Dropbox in the last couple of days, it is unresponsive.

*  No matter what browser I use
*  No matter which part of the website I try to access (it took 20 minutes to update a payment method)
*  Uploads (65 files, 15Mb each) estimated to take "days."  Completely hangs.
*  Speedtest.net reports that my upload speeds are close to 1Gb.
*  Bitdefender has dropbox.com whitelisted.
*  I'm on ethernet connection... not WiFi.

I really need a resolution here, or I'm going to have to put another solution in place.

7 Replies 7

Jay
Dropbox Staff

Hi @Incognitii, thanks for bringing this to our attention.

 

Are you able to access the site normally from another device entirely while on the same network?

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Incognitii
Explorer | Level 3

It happens on all devices, and all browsers.  Bitdefender only runs on my desktop.  This also happens on iPad and iPhone... and all browsers on desktop.  Dropbox.com has been whitelisted on Bitdefender.

Jay
Dropbox Staff

Are you able to try another network entirely to see if the speeds are affected there?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Incognitii
Explorer | Level 3

Not at this time, no.

Walter
Dropbox Staff

Hey @Incognitii - sorry to jump in here, but have you tried temporarily disabling Bitdefender and rebootiing your computer and internet router since you first noticed this?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Incognitii
Explorer | Level 3

My wife isn't running Bitdefender, and it's happening to her, too... and no, I haven't taken the fiber router/modem down.

Seriously... should I have to?  This doesn't happen on anyone else's site.  Just yours.

 

Walter
Dropbox Staff

You shouldn't have to normally, but you can try it as a test for now @Incognitii 

 

Let us know of any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Walter Dropbox Staff
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    Incognitii Explorer | Level 3
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    Jay Dropbox Staff
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