Forum Discussion

nielsvb's avatar
nielsvb
Helpful | Level 5
9 years ago
Solved

Dropbox won't start on my Windows 10 computer

I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program ...
desktop
Setting up the apps
  • Mark's avatar
    Mark
    9 years ago
    I would do all of that yes.

    Remove all references to Dropbox in the registry. Remove any .exe references etc. to Dropbox. Restart computer.

    Try a reinstall from www.dropbox.com/downloading
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (ARCWuLF), I appreciate the detailed description of what this looks like on your end! 
 
As it’s highly likely that the issue pertains to your account setup, I’ve sent you a brief message on the email connected to your Forum profile (i.e. that'd because I’ll need to have direct access to your account specifics to further address this) gathering all of the info you’ve included here. 
 
You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance & I’ll be awaiting your next reply! 
cvbdfb's avatar
cvbdfb
Explorer | Level 3
7 years ago

Hi Jane,

You seem to have some background on this issue so I am reaching out here in hopes of help. We are having the same issue with DB not starting on my Win 10 laptop. We've gone back and forth with support for 2 months and they offer the same advice - reinstall, open firewall, etc. We've even reinstalled Windows twice. We've been dissapointed with the lack of tech support escallation. We have 12 business licenses and I am really considering switching over to another solution as I am unable to use my laptop for work. This is obviously a big problem for us. Can you help?  Thanks, JHP

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