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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JoeBaby, hope you’re doing well!

     

    Can you clarify the exact OS version of your computer? To use the Dropbox Capture app, you must be on Windows 10 64-bit or later; it isn’t supported on 32-bit systems.

     

    If that’s not the issue, then I’d suggest checking your device for any pending system updates, rebooting your computer and attempting to install the Capture app again.

     

    Let me know if that works.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JoeBaby, thanks for the info, please could you contact the support team for them to investigate this further.

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