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katief's avatar
katief
Explorer | Level 3
3 years ago
Solved

Duplicate Dropbox locations after update

The Dropbox accounts at our office updated last week and made a new Dropbox directory with all our files, but the old location and files still remain.  The folders in the old location will sync to Dr...
desktop
Folders
Setting up the apps
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for keeping us in the loop, Katie!

     

    I'm glad that with Jay's help we were able to figure this out.

     

    You can read more about symlinks and this hidden Dropbox folder and instructions on what to do, here.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi katief, are you on a Dropbox Business team, and is the A and B wording the name of your team? 

 

Is it possible that your team has switched to the new team space structure?

 

From the screenshot, Dropbox A appears to be greyed out and with an arrow on it, meaning it's a hidden symlink folder to the new location, which would be created to prevent issues with programs looking for the old location.

 

Could you right click then choose Properties for the Dropbox A folder, while hiding the team name, to confirm this? 

katief's avatar
katief
Explorer | Level 3
3 years ago

I think that might be it!  I've never heard of symlinks before today, but this looks to fit the bill.  Is this something we need to keep in the Dropbox directory, or is it safe to remove?

 

 

 

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