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Error message appearing during basic navigation of the Dropbox website

Error message appearing during basic navigation of the Dropbox website

Jez Cuckow
Explorer | Level 4

Guys
Come on... what's with the generic error message that I've been getting for the last 3 hours??

You don't have a function to upload an image but basically it says:
" Error. Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."

I can't navigate folders through the browser... 😒
On the same day I'm trying to get a major proposal together.... 😒
On the same day that you take my monthly payment.... 😒

Your status page says 'no problems' Please help or explain what's going on



1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff

Hey @Jez Cuckow, thanks for bringing this to our attention.

 

There are no issues reported regarding the website so far, indeed. 

 

Have you tried a different browser or a private browsing window, to see if you get a different behavior?

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Hannah
Dropbox Staff

Hey @Jez Cuckow, thanks for bringing this to our attention.

 

There are no issues reported regarding the website so far, indeed. 

 

Have you tried a different browser or a private browsing window, to see if you get a different behavior?

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Jez Cuckow
Explorer | Level 4

Hey
it works ok in Safari!
I'm need to try and get it working in Chrome now...

Megan
Dropbox Staff

 Hi @Jez Cuckow, you can try to restore your browser to its default settings and disable any browser plugins. 

 

Or alternatively make sure your browser is updated.


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Jez Cuckow
Explorer | Level 4

Disabled browser extensions  and plugins plus checked browser was up to date.
Re-started browser.

It made no difference 😒

Rich
Super User II

@Jez Cuckow wrote:

Disabled browser extensions  and plugins plus checked browser was up to date.
Re-started browser.


Cleared your browser's cache/browsing history?

Jez Cuckow
Explorer | Level 4

Yes! 🥳🥳🥳
Thank you
Thats worked

Need more support?
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Top contributors to this post

  • User avatar
    Jez Cuckow Explorer | Level 4
  • User avatar
    Rich Super User II
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    Megan Dropbox Staff
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