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External backup doesn't show on Android App

External backup doesn't show on Android App

Unipenguin
Explorer | Level 4

Howdy!  I just noticed that while I have access to my PC backup in the Dropbox app on my phone, the backup for my external drive is not shown or accessible in the app. It shows up fine online, and the PC app shows that the drive is completely backup up.

 

I am using a Moto Edge 2021 with Android 13.  Any thought on how to make the backup accessible as well? 

 

Screenshot_20240214-153649.png

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff

Hi @Unipenguin, it is no longer possible to access your backups from any device, other than the Dropbox Backup page

 

In this case, you shouldn't be able to access the PC backup from the Dropbox mobile app, so this most likely isn't intentional, and may be corrected to the current version in the future.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Nancy
Dropbox Staff

Hi @Unipenguin, and thanks for posting this here. 

 

Can you clarify if you were able to see your external drive backup previously on the mobile app? 

 

What’s the Dropbox app version?

 

Also, if you open your web Dropbox account on the mobile browser, does it show normally there? 

 

Let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Unipenguin
Explorer | Level 4

Hi Nancy, thanks for the quick response! I believe that I could access the external drive in the app before, but I wouldn't swear to it. The Dropbox app version that I'm using is 364.2.2

 

When I went into Dropbox through the Chrome browser, I discovered that when I tapped on my PC backup, both drives showed up and were accessible.

 

I tried to tap on my PC backup in the app and only found the folders that I back up from my PC. No access to the external drive was available. 

 

 

Jay
Dropbox Staff

Hi @Unipenguin, it is no longer possible to access your backups from any device, other than the Dropbox Backup page

 

In this case, you shouldn't be able to access the PC backup from the Dropbox mobile app, so this most likely isn't intentional, and may be corrected to the current version in the future.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Unipenguin
Explorer | Level 4

In that case, I'll shut up and enjoy my bootleg access as long as possible!

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    Unipenguin Explorer | Level 4
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    Jay Dropbox Staff
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    Nancy Dropbox Staff
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