File Provider upgrade is Beta or not?

[Michael C.15]

New Apple MacBook Pro M2. Installed Dropbox, then see a message in the Dropbox app to upgrade to the new Apple File Provider API. There was no mention that this would be a Beta update, but after the update there is a Beta tag in the Dropbox app (window top left) which wasn't there before. Chat support had some unusual answers to why this is here, none that made much sense. 

App version number is v179.4.4985

Any thoughts?

[Megan]

Hey there, @Michael C.15, let's jump right into this! 

Based on the number you mentioned, 179.4.4985, it seems you're using the stable version of our desktop app, after your upgrade to the new MacOS for File Provider. 

Could you send me a screenshot of the word "Beta", and where exactly do you locate it, in order for me to have visual too? If you have any ticket numbers, feel free to also send them to me here. 

Keep me posted!

[Michael C.15]

Hi Megan, Below is a screen. Beta appears in the upper left of the Dropbox toolbar app. It does not link anywhere. 

Beta only appears after the upgrade to File Provider as I remember, not after the initial install of Dropbox. 

Thanks.

 

[Michael C.15]

After unlinking my account after a fresh Dropbox install (2nd level support asked be to do this to trouble shoot another problem)...

1. I can't sign into the Mac app. Error: There was a problem completing this request.

2. Can't sign into the website—sometimes yes sometimes no. I usually get the error: Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>)

3. Phone number on website settings for SMS verifications is correct. 
4. When I am able to sign into the website, I do get the 2 step SMS. 

Unlinked another Mac on my account and I get the exact same errors. 

Anyone else having problems?

[Megan]

Hi @Michael C.15, in regards to the app, would you mind sharing your ticket number reference please? 

Have you managed to access the desktop app, after the first error you mentioned above? What about accessing your account online, using a different browser? 

Are you able to do this, or do you still get the 2FA error? 

[Michael C.15]

Hi. One ticket is https://www.dropbox.com/support/ticket/22504150

It seems like turning off two step verification fixed most or all of these login problems. I can’t believe it’s taken five hours of support chat for me to figure this out on my own. I updated that ticket with a question. Thank you.

[Sam DBX]

Hi everyone,

To clarify, this was a bug that incorrectly displayed the Beta tag to stable users on FP, which we've already resolved. Our following stable release should include the fix. Stay tuned!

Thanks,

Sam

[Fabio L.]

Hi, this new stable build (181.4.5678) does not solve the problem. I still have the Beta flag on Mac OS 13.5.

[Walter · Accepted solution]

Hey @Fabio L., sorry to hear that.

If you rebooted your computer and this persists, could you send us a screenshot so that we can have a visual too?

[Fabio L.]

It has been fixed after rebooting, thanks!