High CPU usage on Mac

[MarcSheldon]

Running Dropbox v158.4.3464 on macOS 12.6 on a 2018 MacBook Pro 13 inch with 16 GB.

The app is using 120+% CPU constantly on my Mac. There are NO files currently being synced on either machine. The Dropbox menu item reports nothing is currently happening (no syncing, no indexing, "Up to date" is displayed).

Machines have been restarted, apps have been quit and restarted, all with no change.

I have had CrashPlan running on the system - that has been removed and replaced with iDrive. No change to the CPU usage. I have read all the information on symlinks and other points that might lead to high RAM usage and CPU usage, none of them seem to apply in this case.

Any help would be appreciated.

[Hannah]

Hey @MarcSheldon, thanks for bringing this to our attention.

Is it possible that you might have more than 300k files in your account and Dropbox folder?

This is a soft limit to how many files you can have and the performance of the application declines when this number is reached.

You can read more about this here.

If this is the case, try reducing the number of files, by using selective sync, to see if that helps.

Let me know how it goes! 

[MarcSheldon]

Hi Hannah,

sadly, nowhere close. I have 38,173 files and folders in my Dropbox folder on my computer. That should not represent a problem, I would think.

Any other ideas?

[Jay]

Hi @MarcSheldon, have you already tried reinstalling the Dropbox desktop application using this link?

[MarcSheldon]

Did the reinstall too, and there is no change in the CPU use. It did drop briefly but then came up again to 120%.

[Walter]

Hey @MarcSheldon, sorry to jump in here, but could you let us know if you noticed this problem after updating your computer's OS perhaps?

Also, does it persist on the latest, stable version of the desktop app?

Apart from that, have you tried quitting all other apps/services running on your computer to see if that helps?