How can I completely remove all Dropbox related stuff from my PC and restart installing Dropbox?

[AlexWijffels]

I had some problems of a shared directory that was not syncing anymore.
So I removed my dropbox from my PC and reinstalled dropbox. Still no sync.

Then I removed the app from my PC and removed all the dropbox files.

Reinstalled, but then no files came back. Oops.

Then I removed also the files from the "AppData" directories Local and Roaming.

Now it doesn't recognize me as a user anymore.

When I reinstall dropbox it cannot connect anymore: "This computer isn't linked to an account".

How can I COMPLETELY remove all dropbox related stuff from my computer and start with a clean install?

Thanks for your help!

Alex

[AlexWijffels]

Hi Walter,

I understand your question.

Sadly enough, my laptop is a company laptop, and I cannot switch off the proxy, anti-virus software or firewall.

The only way forward for me is to have my whole windows operating system reinstalled to get rid of all the dropbox files and then hope that that solves my problem.

I was thinking about replacing my NAS with a bigger account with dropbox, but I'm postponing that until I get this fixed.

I hope you understand.

[Walter]

I do understand, Alex - thanks for elaborating on your use-case here. 

Another thing you could try is creating a new OS profile on the computer and seeing if the issue persists there as well or even booting it on Safe Mode if that's an option. 

In any case, let us know of any updates!

[AlexWijffels]

Hi,

My PC is now completely cleaned and I have Windows reinstalled.

I had no problem with installing dropbox again.
But now I did something stupid.

I signed in with the wrong email address for my dropbox.

How can I unlink the account I have now and connect to the correct account?

If I sign out, and want to sign in again with a different username, I can't. It automatically takes the current (wrong) account.

I hope you can help me out. 
I will look stupid if I have to go back to the IT guys and ask them to redo the windows installation 😞

Thanks for your efforts to help me.

[Hannah]

Hey @AlexWijffels, thanks for reaching out to us.

It's strange that the Dropbox app reverts to keeping your old account linked, even after you've signed out of the app.

Does the computer still appear in your "devices" list if you go to the security page of your old account?

If it's there, try deleting it from that list, by clicking on the trash can next to it and let us know how it goes!

[AlexWijffels]

Hi Hanna,

It did indeed appear in the list, so I removed it.

But that was not the solution.

I have logged out in Dropbox and the app quits.
Then I restart the app.

It comes up with the following picture.
When I click on "sign in on dropbox" it connects again with the wrong account.

I don't get the choice to fill in the correct email address to connect to.

Any idea how to get rid of the link to the wrong account?

Thanks,

Alex

[Nancy]

Hi from me too, Alex! Can you send me one more screenshot of what you see right after clicking on the “Sign in with Dropbox” button?

[DBoxTips]

Hello @AlexWijffels 

The likely reason Dropbox keeps connecting to the wrong account is because the Dropbox desktop client uses the browser to perform the login operation, so it opens a browser window where you are most likely already connected to the wrong Dropbox account.

Here is what to try: before clicking "Sign in with Dropbox" in the Dropbox application, make sure you first go to your browser, go to Dropbox.com and log out of the Dropbox account that is currently logged in into that browser.

Hope this helps,

Andrew (DBoxTips)

[AlexWijffels]

Hi Andrew,

YES!

That did the trick!

At last I have access again to my personal and shared files.

I'm grateful!

Thanks

[DBoxTips]

Glad to hear that, Alex! Feel free to mark the forum thread/question as solved.

Andrew (DBoxTips)

[Graham]

Hi @DBoxTips,

I just wanted to take a moment to say thank you very much for helping @AlexWijffels get this issue sorted, and for all of the other awesome contributions you have made to the Dropbox Community recently. Community members like you help to make the Community better for everyone and we really appreciate it. 

Thanks again, and have a great day!

Graham