Apps and Installations
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I am reinstalling windows 7 and my old dropbox folder is on a seperate storage drive so hasn't been deleted by the instalation process. When I reinstall the dropbox software it wont let me use the old folder but creates a new folder and starts downloading all my files (0.5Tb). Do i have to delete all my files and download them again (I'd rather not)
#1. Link the desktop application to your account by following the instructions on the screen.
#2. Immediately pause syncing:
- Click the Dropbox icon in your system tray :right_arrow: Click the icon. :right_arrow: Choose "Pause Syncing" from the menu.
#3. Copy the files from your external storage device into the Dropbox folder.
#4. Resume syncing:
- Click the Dropbox icon in your notification area :right_arrow: Click the icon. :right_arrow: Choose "Resume Syncing" from the menu.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Happy to hear that this has been fixed for you now for you & thanks for sharing the news (@stashtvm)!
Please feel free to get back in touch on our Community if you have more questions; it’ll be a pleasure to work with you again in the future. Take care until then & have a wonderful weekend ahead!
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I have just switched to a new desktop but I managed to transfer the hard disk from the old to the new computer.
On that hard disk are all my dropbox folders.
Is there a way to re-install dropbox on my new computer and let it know where the old folders are?
The other option is to delete everything, install dropbox and synchronize the new computer from scratch. But I have almost 500 GB of data, and it would take quite some time to download it all.
Thank you all in advance,
Bets wishes
Maria
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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Dear Jane,
it is all working according to your suggestions. Sorry I missed the previous conversation and thank you for sorting it out.
Bests
Fantastic @MFNL; happy to hear this has been sorted for you now! Happy Dropboxing ahead Maria & don't hesitate to ping us back here if you need further assistance in any way; we're just a post away. Take care until we talk again & have a relaxed Friday ahead! 🤓
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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a great friday and weekend to you too!
🙂
Hi Dear,
I am using windows 10 OS 64bit. My computer running slow. So I want to newly setup windows 10 OS 64bit. In my drobpox I have more that 30+GB files.
If I newly setup dropbox and then again downloading and sycning file from begening.
But I want to relink my previous downloaded file to newly setup dropbox software.
How is it possilbe, could you please help me regarding this issue?
I am looking for your reply.
Thanks
Shadat
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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