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yanfei wu's avatar
yanfei wu
Explorer | Level 4
3 years ago
Solved

I can't install the Dropbox desktop app on my new MacBook Air

MacBook Air 2023 , can't installed dropbox desktop app, can't complete setting
desktop
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    The screenshots you posted earlier indicated that you are at the maximum of 3 devices for your Dropbox Basic account, so you can't add this computer.

     

    You'll need to access this page and remove devices until only 2 remain, so that you can add the computer to your account.

yanfei wu's avatar
yanfei wu
Explorer | Level 4
3 years ago

Step 1 install dropbox app (completed)
Step 2 login in with Email (completed)

Step 3 Cancel to set up (completed)

Step 4 Setting up dropbox (cant complete)

 

See attached pics

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for these really helpful screenshots, yanfei wu!

 

Can you let us know your computer's OS version, please?

 

Also, can you ensure the host attempting to view Dropbox is configured for 32 bit color?

 

And is it possible that you're logging in through a remote session or a virtual machine?

  • yanfei wu's avatar
    yanfei wu
    Explorer | Level 4
    3 years ago

    Hi

     

    Yes sure it will be helpful to solve this issue, need you help indeed

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    The screenshots you posted earlier indicated that you are at the maximum of 3 devices for your Dropbox Basic account, so you can't add this computer.

     

    You'll need to access this page and remove devices until only 2 remain, so that you can add the computer to your account.

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