Forum Discussion

WickedFeline's avatar
WickedFeline
Explorer | Level 3
3 years ago

This just started yesterday after turning my computer on (Windows 11), Dropbox appears to try and start, and then I get a pop up showing

 

 

I've gone through the usual items, running as Admin, re-installing, performing an advanced re-installation as per the links. And now I'm stumped. Anyone have any ideas?

 

Log File Contents

bn.BUILD_KEY: Dropbox
bn.VERSION: 182.3.6250
bn.constants.WINDOWS_SHELL_EXT_VERSION: 64
bn.is_frozen: True
machine_id: 1a49cc59-f1b9-44df-b13c-26ae8ec30c89
pid: 26452
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\***\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\***\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'E:\\Dropbox'
real_path='E:\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\182.3.6250\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\182.3.6250\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\***\AppData\Local\Temp
TEMP: C:\Users\**\AppData\Local\Temp
tempdir: 'C:\\Users\\**\\AppData\\Local\\Temp'
real_path='C:\\Users\\**\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5361, in _setup_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 965, in result
File "desktop/dropbox/sync_root/manager.py", line 330, in convert_root
File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 341, in migrate
PermissionError: [WinError -2147024891] Access is denied

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for letting us know, WickedFeline.

     

    Do you have any security program that might be blocking Dropbox? Like an antivirus, VPN, firewall etc.?

     

    If so, try disabling them, to see if that helps.

    • WickedFeline's avatar
      WickedFeline
      Explorer | Level 3
      3 years ago

      Hi Hannah,

       

      I have the built in Windows Firewall, and AVG as my Anti-virus, which I have disabled and tried to run dropbox with as well, but I still get the same message appearing.

      It works fine on my laptop, so I don't believe its an account issue, but something that is happening simply with what is on my desktop.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi WickedFeline, can you also try to follow these steps for an advanced re-install, and let us know how it goes?

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