Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Dear community,
some months ago I deleted already my dropbox desktop version from my laptop and also deleted my account. But some days ago I saw that one folder with the path "C:\Users\conny\Dropbox\Mein PC (DESKTOP-EUUxxx)" is still in on my laptop. When I tried to delete this folder I also deleted some files on my desktop unintentionally. Another problem is now that I get with every download the error "the path is not available". Can someone help me with this problem please?
If you need further information please contact me. English or also German would be possible for me.
Best regards
Cornelia
Hey @Sunny7, thanks for reaching out to the Dropbox Community.
It sounds like you had enabled our backup feature on the Dropbox application, when you had it installed.
This would have moved your desktop folders' paths to Dropbox.
Can you try the steps in this thread, to move the paths of the desktop folders that are now in Dropbox, back to their original locations, to see if that helps?
Let me know how it goes.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Sunny7, thanks for reaching out to the Dropbox Community.
It sounds like you had enabled our backup feature on the Dropbox application, when you had it installed.
This would have moved your desktop folders' paths to Dropbox.
Can you try the steps in this thread, to move the paths of the desktop folders that are now in Dropbox, back to their original locations, to see if that helps?
Let me know how it goes.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hello Hannah,
thanks a lot for your help! I followed the navigation in the other post and I could reset the folder location.
Best regards
Cornelia
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!