cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn about updates that we've made to the Search experience on the Android and iOS apps?Well, you can learn from Luke on the Mobile App team right here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Reply and help

I want to stop using DropBox

I want to stop using DropBox

DJM54
New member | Level 2

 DropBox was recommended by someone I trusted but really didn't know how to use it. I want to stop using it because I have a Basic Plan which is out of space and has stopped synching.  I do not want to upgrade and after reading some of the other entries, I don't know what to do next.  I'm not very tech savvy with things like this and don't want to delete my files by mistake. Furthermore, I have a desktop, laptop and cell phone but I don't know which devices are backing up to DB. Any help/advice would be appreciated. Thank you!

1 Reply 1

Re: I want to stop using DropBox

Megan
Dropboxer

Hi @DJM54, welcome to our Community! 

 

You mentioned that you have a desktop, and a laptop among the devices that might be using Dropbox, so let's start with that. 

 

In order for you to uninstall our desktop app, you'd need to follow the steps mentioned here. Uninstalling the app, won't delete the Dropbox folder, and the content you have there, unless you choose to delete the folder after the installation. 

 

One thing to keep in mind is to disable Computer backup, in case this is a feature you use on your end. 

 

In regards to your mobile, you'd need to check the apps that you have installed there, and remove Dropbox from there. Usually you can do this if you long-press on the app's icon until the app shortcut gives you the option to remove it.

 

Let me know how this goes!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Who's talking

Top contributors to this post

  • User avatar
    Megan Dropboxer
What do Dropbox user levels mean?
Need more support?