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MDawes's avatar
MDawes
Explorer | Level 3
8 years ago
Solved

Installer won't begin

I'm using Windows 10 on a desktop. I got a message saying 'update dropbox' - click the button and it starts downloading 'Dropboxinstaller'. When I click on this exe file to install it nothing (#) happ...
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago

    Hey MDawes, 

     

    I appreciate your speedy reply, I think we've spotted the culprit!

     

    You may disregard the previous steps. Could you navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change? Reboot your pc once and then try installing the latest stable version of the application on your desktop. Please keep in mind that the most recent Stable Build is 32.4.23. 

     

    Please keep me updated here on the results!

     

    Warm regards, 
    JaneA 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey MDawes, 

 

Thanks for getting in touch on the Dropbox Community with this detailed description of the issue!
 
Seems that something is blocking the installation. Just as a first troubleshooting step, could you temporarily disable your antivirus and re-download the latest stable version of the application from the website? If this persists, then the link to the offline installer here (Windows) or here (Mac) will probably have this resolved. 
 
Again, if none of the above steps help you get the application on your desktop, please let me know here. 
 
Will be awaiting your reply, so that we fix that together!
 
Kind regards,
JaneA

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