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New phone, no files or subscription showing

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New phone, no files or subscription showing

LisaPerkins
New member | Level 2
October
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I just got a new phone and signed in to my account and it’s saying I’m on the free plan and I have none of my files. I need help please. I’ve been a subscriber for over 2 years.

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Rich
Super User II
October
Go to solution
@LisaPerkins wrote:
I just got a new phone and signed in to my account and it’s saying I’m on the free plan and I have none of my files.

You've signed in to a different account. Make sure you're signing in with the same email address that you used on the other phone.

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Rich
Super User II
October
Go to solution
@LisaPerkins wrote:
I just got a new phone and signed in to my account and it’s saying I’m on the free plan and I have none of my files.

You've signed in to a different account. Make sure you're signing in with the same email address that you used on the other phone.

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