Not syncing, unable to restart Dropbox

RamseyM · ‎07-03-2023

Hello good people,

I have a new M2 15" MacBook Air. It appears to be unable to load new files from the Dropbox folder on the computer to the Cloud, and then share it. I get the error message:

Couldn't start Dropbox.

And a file with the text below has been created. Anyone have any suggestions?

bn.BUILD_KEY: Dropbox

bn.VERSION: 177.4.5399

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: f5649e8b-cf5e-57d1-8b5d-3d5ce34f63db

pid: 87137

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/****'

appdata: '/Users/****/.dropbox/instance3'

real_path='/Users/***/.dropbox/instance3'

mode=0o40700 uid=501 gid=20

parent mode=0o40700 uid=501 gid=20

dropbox_path: '/Users/****/Library/CloudStorage/Dropbox'

real_path='/Users/***/Library/CloudStorage/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'

real_path='/private/var/folders/pf/x2q59cw10h18_qcccrq1z1880000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 830, in wrapper

File "desktop/dropbox/client/main.py", line 6507, in finish_dropbox_boot

File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped

File "desktop/dropbox/client/main.py", line 6039, in _init_components_for_account

File "desktop/dropbox/client/main.py", line 5962, in create_sync_engine

File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine

File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__

File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__

File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__

File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__

File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client

File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__

File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

Jay · ‎07-03-2023

Hi @RamseyM, thanks for bringing this to our attention.

Did you use any migration assistant when moving to the new device?

Did you change the home user folder name?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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RamseyM · ‎07-03-2023

hello Jay,

I used Apple's Migration Assistant to move all the data from my old MacBook.

By ‘home user folder name’ I'm guessing you mean my user name in the folder ‘Users’. No.

The name of the SSD was changed. That may be material, I guess.

Jay · ‎07-03-2023

Thanks for the info, as a first step, I'd recommend trying out the instructions in this post to see if this helps.

Jay
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

RamseyM · ‎07-03-2023

I did as you asked, but I'm afraid it didn't work.

bn.BUILD_KEY: Dropbox

bn.VERSION: 177.4.5399

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: f5649e8b-cf5e-57d1-8b5d-3d5ce34f63db

pid: 523

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='***', pw_dir='/Users/***', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='****', pw_dir='/Users/****', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/***'

appdata: '/Users/***/.dropbox/instance1'

real_path='/Users/****/.dropbox/instance1'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/&****/Dropbox'