Dropbox offline installer keeps popping up

[Anders H.3]

Dropbox offline installer (the .dmg on Mac) keeps popping up. I don't know why I even got the dropbox offline installer -- I have dropbox installed, and updates usually would be handled online? The question is what to do with it. Should I run it? Why? And would it mess up my dropbox installation? Should I ignore it? The issue is it keeps popping up, like in the middle of watching movies or doing zoom calls, so I need to get rid of it in that case.

Essentially, I feel very uneasy about suddenly getting this dropbox offline installer without explanation.

[Walter]

Hi there @Anders H.3, sorry to hear you're having issues with this.

Can you please send us a screenshot of the pop up you've been getting and let us know if this persists after rebooting your computer?

Thanks so much!

[Anders H.3]

This is the prompt. While it is just a .dmg, it keeps popping up on top of other things. I have restarted the computer, but it persists. Perhaps I should just delete the .dmg from the disk?

[Jay · Accepted solution]

Hi @Anders H.3, it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

[TheOtherJim]

This has been happening to me for a long time... I opened a ticket on it back on 7/14/21. While doing a deep search for anything dropbox-related provides relief for a little while, the cycle resumes after some unknown period of time. It's happening right now, which is why I found your query. (MacBook Pro, latest OS, everything is set to update automatically.)

[Erik K.12]

I have the same problem. Very annoying, it won't stop. Can't delete the .dmg. I am now considering throwing off Dropbox all together.

[Mark]

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@Erik K.12 wrote:

I have the same problem. Very annoying, it won't stop. Can't delete the .dmg. I am now considering throwing off Dropbox all together.

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What version do you have installed @Erik K.12 

[Erik K.12]

Thx, Version 176.4.5108 (176.4.5108). I just uninstalled it but it keeps popping up and suggesting I should reinstall or relink or whatever. It won't go away 😞

[Megan]

Hey @Erik K.12, I hope you're doing well! 

Do you think you'll be able to send us a few screenshots of the message you see popping up on your end, in order for us to have visual?

Keep me posted!

[Erik K.12]

This is what I'm getting at every system startup since I uninstalled Dropbox, but it's different from what I got when it was still installed (said something about a Dropbox offline installer, although I had Dropbox offline installed).

Would like to enclose my screenshot but cannot find the right button for enclosing files in your menu here.