Permissions Error upon Upgrade to Mac Monterey

[jvfederico]

I just updated to Mac OS Monterey on my MacBook Pro (Mid 2015) and now Dropbox doesn't work anymore. Specifically, I get an error message saying that Dropbox can't start because, "This is usually because of a permissions error." I tried uninstalling and reinstalling, I tried the advanced uninstall, I tried fixing permissions in the Dropbox app, and I tried ensuring that my user has the proper "read/write" access and nothing has worked. I would be super grateful to anyone who can help. 

Best,
Joseph Federico

[Jay]

Hi @jvfederico, thanks for posting today!
 
Do you get an error log with the message about the permissions error, in a blue link?
 
Have you changed the name of your home folder?
 
This will help me to assist further!

[jvfederico]

Hello Jay,

Thank you for your response, I appreciate it. It seems I am not the only one to have this issue regarding upgrading to Monterey. I was able to dig through the Dropbox community better via a google search and found someone else who was able to solve this issue by going to Security & Privacy and giving Dropbox permissions in both Accessibility and Full Disk Access. This fixed it for me.

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Couldn-t-Start-Dropbox-macOS-Monterey/...

The above link will bring you to the thread where I found my solution. I hope it helps other people if they have the same problem.

Best,
Joey

[shinbeth]

Access is already given. This is not the root of the issue. Still not working for many of us.

[Joan P.6]

Thanks.  I had to go back into Preferences > Security & Privacy> unlock to be able to make changes >Accessibility and then separately to >Full Disk Access. It's working now.

[Erik Toussaint]

Hei Joan,

I'm afraid 'accesibility' is in may places on my iMac. I think I managed to unlock (clicked on the lock), but can't find the 'accesibility' option where I can indicate 'Full disk Access'. Where did you find it?

Cheers, Erik

[Erik Toussaint]

Hi Jay, this is the log file I got:

bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: b6907f58-b55d-5c5a-b6f7-8898ce675d91
pid: 1185
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='toussaint', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Toussaint', pw_dir='/Users/toussaint', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='toussaint', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Toussaint', pw_dir='/Users/toussaint', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/toussaint'
appdata: '/Users/toussaint/.dropbox/instance1'
real_path='/Users/toussaint/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/toussaint/Dropbox'
real_path='/Users/toussaint/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/wp/yks3vym50xvdpqvhkbpfgds80000gn/T'
real_path='/private/var/folders/wp/yks3vym50xvdpqvhkbpfgds80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 832, in wrapper
File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
File "dropbox/client/main.pyc", line 6094, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Reading existing xattr |>> fgetxattr syscall: determined size |>> Permission denied"

[Jay]

Hi @Erik Toussaint, you can find these settings by following these steps.

[Erik Toussaint]

 don't get it Jay. I do not understand why things suddenly do not work after updating my computer. I think it is too easy to blame apple.

[mikafox]

I'm having the same problem.  I tried to fix it by turning on Accessibility for Dropbox, but I can't even get Dropbox to show up in my Accessibility panel.  Here is the error information:

bn.BUILD_KEY: Dropbox

bn.VERSION: 142.4.4197

bn.constants.WINDOWS_SHELL_EXT_VERSION: 52

bn.is_frozen: True

machine_id: f87dfb45-4512-54cc-9459-4a0b58cdc90a

pid: 997

ppid: 1

uid: 502

user_info: pwd.struct_passwd(pw_name='michelle', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Michelle Pesce', pw_dir='/Users/michelle', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='michelle', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Michelle Pesce', pw_dir='/Users/michelle', pw_shell='/bin/bash')

euid: 502

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Chiara', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Chiara', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

           mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/michelle'

appdata: '/Users/michelle/.dropbox/instance1'

         real_path='/Users/michelle/.dropbox/instance1'

               mode=0o40700 uid=502 gid=20

         parent mode=0o40700 uid=502 gid=20

dropbox_path: None

                    not found

              parent not found

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=502 gid=20

                parent mode=0o40755 uid=502 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/h3/_mwq2h550v3gy34pw4c2_w2m0000gp/T'

         real_path='/private/var/folders/h3/_mwq2h550v3gy34pw4c2_w2m0000gp/T'

               mode=0o40700 uid=502 gid=20

         parent mode=0o40755 uid=502 gid=20

Traceback (most recent call last):

  File "dropbox/client/authentication/register_host_helper.pyc", line 483, in _try_register_host

  File "dropbox/client/authentication/register_host_helper.pyc", line 949, in handle_changed_host_secret

  File "dropbox/sync_root/helpers.pyc", line 367, in destroy_root_from_config

AssertionError

Aaaaannnndddd.... it says there is "invalid HTML" in this post so it evidently removed part of the error message before I can even post it.  Hopefully there's enough there to help solve the problem.  I'm so frustrated - please help!