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I have dropbox business, I will not say every computer, but half of the company's computers are crashing.
At first I thought it could be a driver, a virus, or even a windows 10 error. I got to format 2 of them, and still they keep crashing, they get frozen screen, I can not do anything, I have to force the physical button.
When I disable the dropbox, the computers work perfectly. All of them are running with the latest version 30.4.22.
I have a similar issue on Windows 10 where whenever I open a dropbox URL it crashes my chrome browser, killing any opened tabs. Tried everything including clearing cache and turning off extensions, to no avail. Works fine on other browsers but I default to Chrome so it is quite annoying. Turned off selective sync as you suggested and dropbox URL on Chrome works fine now. Disappointed at dropbox, but big thanks for your help.
Has anyone found more of a solution to this other than just disabling the selective sync feature? This isn't an option for those of us with hard drives smaller than the dropbox storage. For instance, we have well nearly 1 TB of data yet we're using Surface Pros with only 512 GB of storage. Its almost sounding like we have no choice but just to either tolerate the crashes or give up using dropbox.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hello. Yes, I'm running the latest version (47.4.74).
Troubleshooting... At first, I believed it to be a Windows isuse, so I re-installed Win 10. Same issue immediately started occurring once I installed Dropbox and started using Selective Sync. There's no way for me to not use that as I have a 512 GB Surface Pro but more than that much data in dropbox. With Dropbox enabled, my machine is actively crashing to BSOD 1 to 2 times PER HOUR. As soon as I exit dropbox/stop the service, no issues. The only thing I can really do is leave Dropbox off until I'm going to head to bed, turn it on, and hope it gets the files backed up before crashing because each morning I come back to my machine, I have the BSOD reboot screen staring at me.
Honestly, if there is no solution to this, which I haven't so far been able to find online, there's really no choice but to switch to an alternative cloud provider who's software doesn't crash on Win 10. I already wasted 2+ days having to reformat and setup the machine, and, at the rate its going, its going to take a week or two to get the data back on my machine given its crashing any time I have Dropbox turned on. I really like Dropbox, been using it for a while, but if its not realiable, its basically become useless.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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We are also having this problem with a couple of machines. They have the latest Win10 updates, latest hardware updates including BIOS.
If Dropbox is enabled for startup, the computer will freeze within a few minutes. If it is disabled, the computer performs as expected and then Dropbox can be started manually.
Thanks for the input heimburg - this provides more info on what we've seen and thanks to this thread I'll be checking selective sync on these computers.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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