Problem: Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox.

[andydavy]

I have just migrated to a MacBook Pro (Intel, 2019) and get the message above. Your help would be most appreciated.

Notes:

• I have deleted and reinstalled Dropbox afresh (from the website)
• I have deleted my existing Dropbox folder and any associated DB preferences
• I have followed the 'Advanced Install' Terminal instructions, without any error messages
• Another user on this computer IS able to use Dropbox and sync her folder
• The full log is as follows:

bn.BUILD_KEY: Dropbox

bn.VERSION: 169.4.5684

bn.constants.WINDOWS_SHELL_EXT_VERSION: 61

bn.is_frozen: True

machine_id: 0e278179-a2a6-593c-9b03-e822275c9cd4

pid: 2051

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='andydavy', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andy Davy', pw_dir='/Users/andydavy', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='andydavy', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Andy Davy', pw_dir='/Users/andydavy', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd', 'andydavy'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd', 'andydavy'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/andydavy'

appdata: '/Users/andydavy/.dropbox/instance1'

         real_path='/Users/andydavy/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/andydavy/Dropbox'

              real_path='/Users/andydavy/Library/CloudStorage/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/3l/bx4dymbx65q4k53f2n9dcb900000gn/T'

         real_path='/private/var/folders/3l/bx4dymbx65q4k53f2n9dcb900000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 819, in wrapper

  File "dropbox/client/main.pyc", line 6312, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 306, in _wrapped

  File "dropbox/client/main.pyc", line 5854, in _init_components_for_account

  File "dropbox/client/main.pyc", line 5778, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 243, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 282, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 192, in __init__

  File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__

  File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client

  File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__

  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"

[Hannah]

Hey @andydavy, thanks for bringing this to our attention.

Can you let us know which exact macOS version you're running?

Also, you mentioned that another user on this computer can use the Dropbox application as normal; do you mean that they've installed Dropbox on a different user profile?

Any additional info you can give us, would be very helpful.

Thanks.

[andydavy]

Hi there, Hannah

It's Ventura OS 13.2.1

The other user has a different user profile/login, so I guess they're using the same Dropbox.app stored in Applications, just with more success than me!

Both of our accounts have been migrated into this MacBook, she from an old MacBook Air running Big Sur, me from this machine, running Ventura (via a Hard Disk copy, as this machine was wiped and a fresh OS installed yesterday).

Let me know what else would be helpful,

Andy

[Walter]

Hey @andydavy, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point? 

[andydavy]

That would be fine.  I assume you already have my email.

Andy

[Walter]

Yes, no worries @andydavy - I've just sent you an email to the email address that's connected with your profile here, on our Community. 

Whenever you get the chance, please have a look at your inbox and we'll take it from there.