Retrieving Numbers files

[Jim37]

I have used Dropbox for several years but, as of this morning, I receive a “deleted by another account” message when accessing Numbers files on my iPad and I get logged out of Dropbox. 

Anyone know of this problem? I have uninstalled and reinstalled Numbers and Dropbox.

[HansLA]

Hi, Jim

Same issue here. Removed Dropbox, Files and Numbers. Do you use AppleID to login to Dropbox. Oddly I have a second dropbox on another iPhone and no issues. 

Do other file types (jpg, PDF) show same issue or is it limited to umbers only?

[Jim37]

I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

[Mark]

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@Jim37 wrote:

I use a separate password to access Dropbox and always have. Other file types do not seem to be affected which is why I uninstalled and reinstalled Numbers.

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Can you access the files via the Dropbox app itself @Jim37 ?

[Jim37]

Yes I can.

[Nancy]

@Jim37, can you please attach a screenshot of the message you mentioned in the beginning? I’d like to check it, as well.

[Jim37]

I don’t know what they did at Dropbox but my Numbers files are now functioning properly.

Thanks to all who responded to problem.

[Walter]

Glad to hear it's resolved now and thanks for the update @Jim37 

Have a lovely week ahead and see you around the Community! 

[Jim37]

Will do!

[BenDBX · Accepted solution]

Hi Everyone,

Our engineers implemented a fix for this issue, so it should be resolved! Please let us know if that's not the case.

Regards,

Ben