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Smart Sync and Quick Preview on Mac

Re: Smart Sync and Quick Preview on Mac

Murphy8503
Explorer | Level 3
Well I was going to buy the business advanced for me and 2 other people to get the unlimited storage but because of this issue and how it’s still not been appropriately handled, I’m going to Drive Stream.

Re: Smart Sync and Quick Preview on Mac

jefflandon
Helpful | Level 5

I have hit and miss performance with previewing cloud files in Finder. It looks like it works alright in the new Dropbox App. I'm guessing that is what the official solution will be to this problem.

Re: Smart Sync and Quick Preview on Mac

SidianMSJones
Explorer | Level 3

I need an answer to this.

Re: Smart Sync and Quick Preview on Mac

Walter
Dropboxer

Hi all!

If this is not too much to ask, could all the affected users log a ticket with our team providing all the relevant information so we can assist further (while being able to drill into your account specifics)?

Thank you all for your cooperation and patience on this matter.

PS: You can submit a ticket through this page directly:

https://www.dropbox.com/support 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart Sync and Quick Preview on Mac

jgalindo
New member | Level 2

I am having the same problem in august 2020

Re: Smart Sync and Quick Preview on Mac

Walter
Dropboxer

Hi @jgalindo; thanks for joining our Community and thanks for using Dropbox!

 

Just to make sure we're on the same page, can you please let us know some additional information so we can advise further?

 

Are the files that are showing this behavior set to be 'Online Only' via the Smart Sync feature perhaps? Do the previews come back when you right (or control) click on them and set them to be 'Local' again? 


Any additional information will be much appreciated. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Smart Sync and Quick Preview on Mac

jgalindo
New member | Level 2

Hi, no they are not set to online, they are normal, thats why I dont understand why.

Re: Smart Sync and Quick Preview on Mac

Lusil
Dropboxer

Thanks for getting back to us, @jgalindo

 

Could you send us a screenshot (without any personal info) of exactly what the files look like from your end?

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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    Lusil Dropboxer
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    jgalindo New member | Level 2
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    Walter Dropboxer
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