Syncing is interrupted. But why?

[jdr2]

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve:

1. Disabled firewall

2. Disabled antivirus

3. Made the Windows user an admin

4. Disabled OneDrive

5. Ran Check Disk on Windows

Can't think of any other solutions.  Please help. 

[amalajaya]

Hi y’all! I had the same "syncing is interrupted" and “file in use” issue after rebuilding my iMac. The solution (for me) was to give Dropbox full disc access in System Settings. Hope that helps!

[andyincolorado]

I just tried that on mine and it didn’t help.

[Walter]

Thank you all for the updates!

For anyone who's still facing this issue, please let us know here and we'll reach out via email to investigate further. 

[andyincolorado]

Yes. Still facing the issue.

[andyincolorado]

Just spent an hour with "Cassandra" by chat;  resolved nothing.  Still totally incapacitated by this bug.

[Walter]

Thanks for the update on this @andyincolorado - could you share your ticket ID as well so that we can look it up in our system? 

[offfffsite]

same here - no help from dropbox -- what is amazing is that there is no way to even see the error on their end or what is causing it. 
I get an alert about files that havent been touched in over a year as being unable to sync. we have a large international team and dropbox's suggestion is to contact all members and ask them to reduce files to sub300k / reinstall the app / etc etc. Nothing to find the root of the problem and resolve it. Super frustrating. 

[offfffsite]

The issue resolves temporarily.. and then comes back, for multiple accounts on a team and flagging completely different "problem" files. The support team had zero to say about this and can't even manage to find a log on their end. Spent an hour plus taking screenshots .. zero insight from the dropbox team. Puts our business at serious risk.. not good. 

[offfffsite]

With apple cloud storage and adobe cloud storage nipping at the heels of dropbox.. it's not a good moment to be dropping the ball like this. 

[spooncert]

Having this issue too. After quitting/uninstalling/reinstalling/restarting and leaving the Mac OS Dropbox Beta, the problem persists… I logged out of the app and back in, and it finally told me that having more than 500K files could cause issues, so I pared it down with Selective Sync—waiting now to see what effect that has. Been days of no syncing and my trust in the service is pretty badly damaged.