Syncing is interrupted. But why?

[jdr2]

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve:

1. Disabled firewall

2. Disabled antivirus

3. Made the Windows user an admin

4. Disabled OneDrive

5. Ran Check Disk on Windows

Can't think of any other solutions.  Please help. 

[owaiskhan]

Here are my suggestions for you. I had the same issue and I resolved it personally because the dropbox team was unable to give any solution. They were just asking to do many things related to firewall, hidden running apps etc. 

Logout dropbox from PC, remove dropbox from and reinstall.

Logout dropbox from computer/laptop also from which are syncing.

Relogin in all devices and issue will be resolved automatically.

Thank You. 

[ElChoko]

That didn't work for me yesterday...

I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.

[DanijelD]

Our organization also seems to have this issue now. We have everything setup up for online only and marked the team folders that automatically need to sync. This always worked prefect, until now.

Today i've setup a new mac and now I also got sync interrupted. Never seen this error before? So, it seems Dropbox has made some changes with big folders syncs. But this is a big issue for teams like ours.

[Walter]

Hey @DanijelD - sorry to hear about this.

Did you try any of the mentioned troubleshooting steps or maybe got in contact with our support team for assistance?

[jesus-angeles-from-singapore]

Im tired of all these.  If the customer service officers just ask us to do things here and there, and be quiet with this suggestion of reinstalling etc., instead of escalating to their i.t. team, i would consider leaving already.  Ill come back after a month on this thread and see where this went; at this rate, this will give pain for the customers, and no fix will be offered in the dropbox app.

[DanijelD]

@Walter Not sure what they can do, as it seems Dropbox changed something in the sync behavior for big folders / Team Folders? People are getting all of the sudden a new error message, which we haven't seen before? @ElChoko your sollution also worked for our team folder; but this is not a feasible option for large teams with big team folders.

So it would be great if Dropbox staff could explain what changed in the last week?

[Walter]

I see where you're coming from and I understand this is far from optimal, but you can also reach out to our support team directly for further assistance on this, since the issue seems to be resolved from some users @jesus-angeles-from-singapore

As for you @DanijelD, did you try the 'view sync issues' from the app to see if there's anything listed there? 

[glassfull]

Also having this issue.

Signed out, uninstalled, reinstalled, still the same issue.  Another Fup by DB... 

[andyincolorado]

Walter, I am getting the same on a new MacBookPro install.  I have a 4Tb DB account and set almosrt every folder to online-only and a handful of folders to offline.  When I go to sync problems it shows a bunch of files and claims some of them were in use... THEY WERE NOT.  No actions or reccomediations for fixing the issue.  I NEED to get this synced.

[andyincolorado]

online-only sycing, 3.2 Tb.  offline about 400Gb