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jdr2's avatar
jdr2
New member | Level 2
2 years ago
Solved

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
desktop
Error Messages
  • ElChoko's avatar
    ElChoko
    2 years ago

    That didn't work for me yesterday...

    I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
    With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jdr2, let's see what we can find together on this! 


First of all, you took some amazing troubleshooting steps on your end! 

 

Can you also try signing out of the app, re-starting your device, and then singing back in to see if that changes things? 

 

Keep me posted!

  • jesus-angeles-from-singapore's avatar
    jesus-angeles-from-singapore
    Helpful | Level 6
    2 years ago

    i have the same issue.  signed off, restarted mac, still the same

    • jesus-angeles-from-singapore's avatar
      jesus-angeles-from-singapore
      Helpful | Level 6
      2 years ago

      I logged in via browser and I see below.  It is therefore not about my storage getting full.

       

       

      Using 1.32 TB of 2 TB storage

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        What version of Dropbox jesus-angeles-from-singapore ?

         

        Are you able to try a different network at all maybe via mobile tethering just to check its not your ISP blocking things? 

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