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This action can't be completed because the folder or a file in it is open in another program

This action can't be completed because the folder or a file in it is open in another program

Mani26750
Explorer | Level 4
Go to solution

Hello,

 

I need to renome folders but I can't do it.


There is a message : "this action can't be completed because the folder or a file in it is open in another program"

 

It' seem that the programm wich di the issue is "Dropbox".

So, how can I switch off dropbox the time that I rename folders, etc. ?

 

Thank you

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @Mani26750, thanks for the updates! 

 

The best way scenario and workaround is to pause the app when you need to rename, then resume syncing once you're done.

 

Sometimes because Dropbox "keeps" the file while it syncs the changes, this is why you might be seeing the message as mentioned above. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Megan
Dropbox Staff
Go to solution

Hi @Mani26750, let's see what we can find together on this! 

 

Can you try to pause the Dropbox app momentarily to see if this does the trick? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Mani26750
Explorer | Level 4
Go to solution

Hello @Megan , 

 

Thank you very much for your reply but how can I put Dropbox to pause ? 

 

Thank you

Mani26750
Explorer | Level 4
Go to solution

I have found how to pause Dropbox and I confirm that the issue with the message " This action can't be completed because the folder or a file in it is open in another program" come from Dropbox

So that mean I must pause Drobox in this case ?

 

There are other solutions ?

 

Thank you

Megan
Dropbox Staff
Go to solution

Hi @Mani26750, thanks for the updates! 

 

The best way scenario and workaround is to pause the app when you need to rename, then resume syncing once you're done.

 

Sometimes because Dropbox "keeps" the file while it syncs the changes, this is why you might be seeing the message as mentioned above. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Mani26750
Explorer | Level 4
Go to solution

Thank you !

I didn't know that.

 

Now I know!

Megan
Dropbox Staff
Go to solution

Always at your service @Mani26750!

 

Give me a shout if you need anything else. 😎


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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