Unable to set up Dropbox backup after re-install.

[DaVOLD]

Hi,

I disabled Dropbox backup on my device during an advanced uninstall / reinstall but after the re-install I no longer have the option to set up a new backup within the "Backups" tab. Any help please?

[Jay]

Hi @DaVOLD, thanks for bringing this to our attention.

When was the last time you had enabled computer backup and accessed your data online?

Is it possible you're on a Dropbox Business team on which the team admin has disabled the computer backup?

This will help me to assist further!

[DaVOLD]

Back up has been enabled for over a year and had been accessed recently, yes. I am on a Professional team account, not sure if it's classed as Business.

Does this mean I won't be able to use back up?

Am also having issues with the mac OS Monteray 12.3 issue where online only files won't work on 3rd Party apps, in particular Rekordbox. On early releases but my Dropbox folder has still not been moved to user/library/cloudstorage location even with advanced reinstall completed and on latest beta version.

[Megan]

Hi @DaVOLD, happy Wednesday! 

I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your WiFi. Once you do this, could you hover your mouse there and let me know what the status and version of the app? 

Thanks!

[DaVOLD]

Hi Megan,
Current version : Dropbox 150.3.4987
Status : Up to date

[Megan]

Hi @DaVOLD, thanks for that! 

It looks like you're using a beta version of the app, which could be causing issues. Can you access your account settings on the Dropbox website and turn Early releases off?

Once you do, re-install the app, and let me know how it goes. 

[DaVOLD]

I'm deliberately on early releases because I use Dropbox with Rekordbox software which allows access to online only music files. The early release is supposed to have a fix to fix the mac OS Monteray 12.3 issue but it hasn't worked yet as it hasn't moved my Dropbox folder to Library/Cloudstorage path yet.

I am part of the Rekordbox Professional DJ team account which having checked is a Dropbox Business account. Does this explain why my backup option has been removed (probably by Rekordbox admin)?

Going back to live released version of Dropbox will mean I would not get the offline-only fix and also still have lost the backup option.

Please fix your software ASAP tonwork with 12.3 as I am spending a lot of money for something that does not do what was promised.

[Megan]

Hi @DaVOLD, happy Friday! 

Can you please check with your Team admin first, and ask if the option has been disabled for the entire team? You can find your admin following these steps. 

Once you do that, let me know so we can proceed accordingly. 

[DaVOLD]

Hi Megan,

There are no Admins or Members visible in the View team and groups section. 

The Rekordbox Professional DJ Team is part of the Professional Plan which you can view at https://rekordbox.com/en/plan/

I am going to assume the back up option has been disabled by their Admin.

What I am more concerned about is when this mac OS Monteray 12.3 online only files isuse is going to be fixed. 12.3 was launched over 3 months ago and you still haven't fixed this issue. I'm actually now on mac OS 12.4. When is this issue going to be resolved?

Fo reference - https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support

[Walter]

Hey @DaVOLD, sorry to jump in, but I just wanted to mention that Rekordbox is a separate service/app and is not to be confused with your Dropbox account or plan.

You can confirm the Dropbox plan you're on at the moment, by taking a look at your account's plan tab. 

When it comes to your main concern, I'm afraid we don't currently have a timeline to share. 

We're sorry that this is an inconvenience for you, however we'll make sure to update when we have some news to share on this.