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Accidentally upgraded an old account which I can’t access

Accidentally upgraded an old account which I can’t access

SLH-123
Explorer | Level 4

Help!  I received a load of files via Dropbox yesterday and when I went to copy to my Dropbox it said I needed to upgrade which I did.  Problem is it automatically loaded to an old Dropbox account with an email I no longer have access to.  I can not upgrade my new Dropbox as it says I already have another upgraded account.  I can’t access my old account, (I do have the password and login) as I no longer have access to that email, and the verification code is being sent to that.  Any ideas?  

5 Replies 5

Hannah
Dropbox Staff

Hey @SLH-123, thanks for reaching out to the Dropbox Community.

 

If you'd like to cancel the subscription you can't access, I would suggest reaching out to our support team directly.

 

To do that, open a private browsing/incognito window on your browser and go to this page.

 

In the "I want to look up information related to:" section, choose "other" and type in an email address you can access.

 

Fill out the rest of the form and submit your request.

 

Once you have your ticket number, please send it to us here as well.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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SLH-123
Explorer | Level 4

Thanks Hannah, this is the ticket number it generated #2364977

Hannah
Dropbox Staff

Hey @SLH-123, I think there's a digit missing from your ticket number.

 

Can you check it again?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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SLH-123
Explorer | Level 4

https://www.dropbox.com/support/ticket/23649776

 

Apologies, this is the correct ticket number.

 

Hannah
Dropbox Staff

Thanks for the ticket number, @SLH-123!

 

I can see that you're already being assisted by a member of our team, so I also passed your comments along and raised the priority of your ticket.

 

I hope this gets resolved for you the soonest possible.

 

Have a great weekend!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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