Unable to use Dropbox Dash after installing

[alexparker215]

I just got a new Apple M1 Max laptop (coming from an Intel chip MacBook), and I can't get Dropbox Dash to work. I downloaded it from https://www.dropbox.com/dash/install, but when I start it, I get a message that this version is incompatible and I need to download the latest version. The link brings me right back to the same install webpage, and it download the same version. Never ending cycle.

 

I have a coworker with an M1 Mac, so I don't think that is the issue, but I'm mentioning it just in case.

[Megan]

Hi @alexparker215, how are you today?

What is the OS you use on your Mac right now? 

Keep me posted, and we'll take it from there! 

[alexparker215]

Hi, thanks for your response! I'm doing well.

My OS is MacOS Ventura 13.2.1.

[Jay · Accepted solution]

Hi @alexparker215, the issue should now be resolved, and you should now be able to download and install the newest version. 

Please let me know if the issue persists.

[alexparker215]

That worked! Thank you so much.

[Jay]

Glad to hear it! If you need any further assistance in the future, please let me know.

Enjoy the rest of your week!