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Updated Mac to OS 13.2 - Error Message that "Dropbox.app is damaged and can't be opened"
I just upgraded my Mac Studio to OS 13.2 Ventura (from Monterey). I had logged on as a local administrator to do this. Upon logging out as the local admin and logging back in as the user, I received ...
So to just complete this thread - the advanced uninstall/reinstall didn't work - in that the terminal commands did not work. Our IT department finally got involved and we finally just did an uninstall (steps 1 - 2 of the advanced instructions for Mac), had to go into Activity Monitor to manually force quit the Dropbox.app again, did step 3, skipped step 4 and just downloaded Dropbox for Mac, installed it and it is now working. No one was sure why step 4 did not work for us, but at least I have it up and working! Thank you for all of your help.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
I do have Dropbox Basic with 3 devices connected. Is there another link for advanced reinstall for that setup?
- Jay
Is the device you're having issues with one of the 3 devices, or is it a separate one?
Yes. For my three devices, I have my work computer, my home computer and my phone. It is my work computer that is having the issue. I have not yet updated my home computer to Mac OS Ventura 13.2.
- Jay
Okay, then it shouldn't make a difference in this instance, since uninstalling the app would result in it being removed from the devices list.
I'd recommend uninstalling it from the admin account just in case, since it was installed from there.
