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Updating Dropbox account

Updating Dropbox account

Mike K.45
New member | Level 2

Long story short someone added me to a group that messed up my own dropbox and put me on a business trial and renamed my main dropbox folder. i eventually got it removed and my account was restored to an individual plan (apparently i was upgraded to a business plan trial with the addition to a team) and i uninstalled the local dropbox app. However upon reinstalling i still have the issue of the app being grey in my taskbar and stuck "updating my account"


I also launched it and got a permission error despite being the sole admin of the account and the PC.

 

there was a link to an error log but i have no idea what to make of the contents of it. What can i do?

1 Reply 1

Walter
Dropbox Staff

Hi @Mike K.45, sorry to hear you're having issues with this.

 

Could you please perform an advanced reinstall and let me know how it goes?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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