Forum Discussion

Trish4's avatar
Trish4
Helpful | Level 5
4 years ago
Solved

Very slow opening of files with new software mobile app version 286.22

I am using a Samsung A8 and have Dropbox loaded.  It upgraded last week to the latest version (June 28th) to 286.2.2.  Until last week, it worked beautifully.  I use Dropbox for music files for singi...
Android
Dropbox Basic
Mobile
Preview
Setting up the apps
  • Trish4's avatar
    Trish4
    4 years ago

    Thank you so much for having me check that!  I don't really understand what happened today, but it is working!  Since wifi was working on another older phone and computer without impact, I had mostly disregarded that as a cause.  I did reset my wifi router etc.  

     

    Today,  as suggested, it worked fine on data.  Hmmmm.  But when I put it back to wifi, this am it was working anyway.  What's that about?     I checked to see if I had limited background data on my phone (another idea that popped up) and I had done so in a storm.  Ah ha.  Nope.  It worked either way--power saver or not.  So...I give up.  But I'm a happy giver-upper.  Should it happen again, I have a few more tools in my toolbox.  I've learned all the lessons for today.   🙂  

     

    So grateful for this community...I didn't feel like I was alone in my struggles.  🙂  Trish 

Trish4's avatar
Trish4
Helpful | Level 5
4 years ago

Hi Hannah.  I restarted my phone.  I uninstalled and reinstalled the app.  I emptied the cache.  I confirmed my wifi.  I logged out and back on.  I confirmed no other apps were outdated (like Chrome).  I tried every setting!  I think I tried everything.  😞

 

I have been able to slowly make each of my songs available offline and though it takes awhile, this then allows for an immediate playing of the file.  That's messy though.  Any other suggestions?  

 

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Trish4, how are you today? 

 

Out of curiosity, does this happen with WiFi only? If you use your cellular data, do you notice the same behavior? 

  • Trish4's avatar
    Trish4
    Helpful | Level 5
    4 years ago

    Thank you so much for having me check that!  I don't really understand what happened today, but it is working!  Since wifi was working on another older phone and computer without impact, I had mostly disregarded that as a cause.  I did reset my wifi router etc.  

     

    Today,  as suggested, it worked fine on data.  Hmmmm.  But when I put it back to wifi, this am it was working anyway.  What's that about?     I checked to see if I had limited background data on my phone (another idea that popped up) and I had done so in a storm.  Ah ha.  Nope.  It worked either way--power saver or not.  So...I give up.  But I'm a happy giver-upper.  Should it happen again, I have a few more tools in my toolbox.  I've learned all the lessons for today.   🙂  

     

    So grateful for this community...I didn't feel like I was alone in my struggles.  🙂  Trish 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for keeping us in the loop Trish4 - we're glad to see this is sorted now.

       

      See you around the Community and take care!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!