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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
Thatās correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isnāt complete, so the āinvisible fieldsā for email and password can be clicked there.
Even after you login and get past the tour page, youāre still going to experience sporadic behavior and syncing, since the underlying problem remains and hasnāt been resolved.
Aside from the above troubleshooting for the VPN etc, Iād personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, thereās little you can do from your endā¦[This thread is now closed. If you have a similar or new question, you can ask here.]
I get the same. I'm using Windows 7. Installation seems to go OK then get a "Set Up Dropbox" screen pop. Screen then gets 2 columns of numbers - possibly files sizes- then sticks.
Mark
Super User II
Super User IIAnd have you done whats been suggested?
Yes. Using Windows firewall, Dropbox has full access. Using MSE, have turned that off. Still get same result - a blank screen.
Should have said. I click on "Click here to sign in and get started". A box "Set Up Dropbox" appears but it stays blank.
- Zed
Dropbox Staff
So that our support team can investigate more on what is causing this issue, please go to www.dropbox.com/support and submit a ticket request.
Once you do, please let us know here with the ticket ID so that we can help.
Thank you!Hello Zed, ticket number is #5566223
