cannot click dropbox icon on taskbar

[Cyber2022]

Since updating to latest Window 11 (version:  22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click.

I tried unstall & re-install the desktop app but it still cannot click.

Show as below screenshot.

 

[Marty74]

same issue. can't click on the dropbox icon in the taskbar

Windows 11 insider preview last beta. 22H2 22623.875. 100 Dpi, no second screen attached. is this issue related to the insider beta, or it's happen too on Windows 11 ?

dropxbox work when using explorer from windows fortunatly.

it doesn't  work in other menus, not present at all, like in my file manager software Directory Opus.

[Tiffanycrea]

I did reinstall and install everyday following all kinds of proposed solutions by support team, no improvement of the issue, I gave up with this app, too much disappointment for the bill price.

[William Carr]

I have not been able to get the system tray  dropbox icon to work for several days.  For some unknown reason it started to work again on my laptop. It is version 161.3.4890 Beta version.  So I found the download by searching dropbox version 161.3.4890, uninstalled dropbox on my desktop and then installed this beta version and it worked.  Don't know how long it will last, think the real problem is with the windows 11 updates.  Give it a try.

[William Carr]

William Carr again.  I did have something happen right before the system tray icon started to work again.  Got an update on Power Toys to v0.64.1.  Do not know if this had anything to do with it or not.

[Tiffanycrea]

Update : somehow the desktop version of Dropbox started to rework normally without any system setting changes. I just reinstalled it this morning after checking the updates on this post. And the icon really returned to normal. I can access my account and settings especially choose what file I need for local use. This is so important. Thanks for fixing it.
Hope this "bug" is fixed permanently for everyone too.

[Marty74]

got mine fixed too after a bunch of win 11 insider updates this night. so certainly related to this , at least on my side.

[Walter]

Hi all, can you please let us know if this persists with our latest stable build of the desktop app found on this page?

Thanks so much!

[Rockl]

 All good here running Insider Beta Channel release.

[Max B.]

Hello everyone,

Thanks for reporting this! We've looked into the issue and we believe this was a regression/bug in recent Windows Insider builds. We've reported the issue to Microsoft. It seems like they might be aware of it already, as some of you are seeing improvement through updates. Regardless, we're working on a fix to bypass the issue. 

[danchitnis]

I have Windows 11 Beta channel, and my Dropbox icon in the tray has frozen, not responding to either left-click or right-click. I restarted Windows and reinstalled Dropbox, but it had no impact. The app itself is working and syncing, but the pop-up menu cannot be invoked, which makes it very difficult to work with. I don't think a Windows update has been pushed recently, and this has happened in the past 24h or so. Other icons, including Dropbox Capture, seem to be working as usual.