cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

continually being asked to download and sign in

continually being asked to download and sign in

ihill
Helpful | Level 5
Go to solution

Every time I turn on the computer, Dropbox is asking me to sign in and link my computer again. This has been happening for the past two days. Any way of stopping this happening?

1 Accepted Solution

Accepted Solutions

ihill
Helpful | Level 5
Go to solution

This is what Kaspersky told me to do

View solution in original post

16 Replies 16

Jay
Dropbox Staff
Go to solution
Hi there, are you using a virtual machine or remote login by any chance when accessing your device?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ihill
Helpful | Level 5
Go to solution

Thank you for your reply. No - I am not using a VM or remoting in! And now - after two days of nagging me, it has suddenly stopped!

Shudu_R
Explorer | Level 3
Go to solution

@ihill wrote:

Every time I turn on the computer, Dropbox is asking me to sign in and link my computer again. This has been happening for the past two days. Any way of stopping this happening?


Hi, i have the same problem, have you found a solution to this?,  this started happening after i acquired a new MSI laptop 3 weeks ago, Dropbox was linked and synchronised fully the first time, but the past 3 or 4 days, it keeps logging me out and asking me log in and re-link. Please help.

ihill
Helpful | Level 5
Go to solution

In my case it is Kaspersky's software updater and I have now resolved this. So see if you have any of the automatic software updates software in your new laptop. If it is not that, are you using different browsers to link?

TUAC
Explorer | Level 3
Go to solution

I've used Dropbox app on my Surface Pro 4 for years. All of a sudden, I'm getting logged out 2 or three times a day, have to log back in and re-index entire file structure. Any idea why this is happening?

Jay
Dropbox Staff
Go to solution
Hi there, have you uninstalled and reinstalled the app to see if this fixes any potential issues in the app itself?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

TUAC
Explorer | Level 3
Go to solution

Hi Jay. I have. I've uninstalled and reinstalled, cleared local appdata, and problem persists. All of a sudden the app pops up and says there is no account associated with the app, and I have to log in all over again. The files are saved on my computer, but it has to go through the entire indexing routine again each time I log in.

 

lolkha
New member | Level 2
Go to solution

Same here, happening for several days.

wndows 10 Pro with all updates installed.

Unintalled desktop app and reinstalled.

Login .

evrything works.

But when I come back from office at the evening - it is again logged out.

 

I see that I have version 59.4.93 but app tries to update itself to  60.3.101 and fails.

If I donwload version from dropbox site it installs 59.4.93

Why?

Shudu_R
Explorer | Level 3
Go to solution

Hi, thanks for the swift reply, I also happen to be using Kaspersky on my machine. how did you resolve the issue on yours?, what is to be done on the Kaspersky?

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Shudu_R Explorer | Level 3
  • User avatar
    Jimmyfd83 New member | Level 2
  • User avatar
    Jay Dropbox Staff
What do Dropbox user levels mean?