dropbox.com is not available via the Internet provider, but OK via mobile

[d is]

Hi,

I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed.

Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data.

I've tried to connect to www.dropbox.com - no way. Timeout.

Various browsers (Chrome, FF, Brave), different PCs and OSes (Window10, Linux Mint), at last, even my neighbor from his ones - to no avail.

But when I've used the modem connected to the Internet via mobile provider - I've got success. Actually this message is composed in this way.

Yesterday my ping www.dropbox.com returned success, today - not. Similarly, yesterday I could trace the route till 162.125.72.18, but today this is broken too.

My provider cannot help me, they say.

I'm desperate. Any help appreciated!

[fraserka]

So I have a colleague in Ukraine ... we was able to get on Dropbox on 5.31 ... but was unable to get on today (not even when I sent him a link to upload to).   Anyone found a work aroud?

[Walter · Accepted solution]

Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

[Mavamaks]

Hi, I did it .Every thing is working.Thanks!

[aburlachuk]

Hi there!

Last week there seems to be a major issue in Ukraine accessing Dropbox website and sync problems.

Me any my colleagues are experiencing them on different devices and in different networks.

Using VPN helps though, so I was wondering, if there might be any traffic problems to Ukraine from the Dropbox side?

[Zer1]

hello everyone. I'm from Ukraine and had the same issue. It started last week. As mentioned above, change of DNS servers in Network settings helped. But pay attention: google as many different DNS as possible, because some of them work and some not during different periods of time. I just regulary switch them when have need to use dropbox. Can't tell why it is happening, but i think it is something on Dropbox side.  Because this is the only website which doesnt work correctly on my PC.

Advice: after changing dns wait for 1-2 minutes and only then try to access Dropbox.

My experience here: https://www.dropboxforum.com/t5/Dropbox-files-folders/err-connection-refused/m-p/601092/highlight/tr... 

Also when enter to Dropbox with anothe DNS don't forget to make few tries to upload/download files (if 1st try isn't successful). Sometimes i just wait for 30 seconds and try again, and it works. And sometimes one more change of DNS is needed.

[d is]

Hi all,

As we can see, the problem does exist (or at least existed). For now I have access to the Dropbox (changed the DNS from 8.8.8.8 to my local provider address), via the Dropbox client as well as via browsers. But I believe the solution with the tossing of the DNS servers is not what we have to do. Some sort of permanent solution to this problem is expected from the Dropbox team.

Maybe the solution is found already and today's normal access to the Dropbox is the result of it - who knows...

Cheers,

Dmytro,

Kyiv

[Zer1]

Today have access to Dropbox via default DNS too, but uploading/downloading files doesn't work for now.

DNS given by my Internet Provider is 193.106.144.6.

[Zer1]

06.06.2022 in the morning didn't worked, but starting from 10:00 approximately everything works fine including uploading/downloading.

[Mavamaks]

 synchronization doesn't working again

[Hannah]

Thanks for keeping us updated on this, everyone.

I'm happy to see that the steps Walter linked above have been helpful.

Are you still having an issue with this now, @Mavamaks?